Real time audio & video.
A platform to connect.
IMS.Connect is a powerful call center fully integrated with the IMS Interpreter Management System platform. It allows organizations to seamlessly deliver interpreting services and interpreter scheduling via telephony (OPI) and video (VRI), accommodating both on-demand and prescheduled requests.
IMS.Connect enables your Language Department to optimize your in-house interpreting scheduling while having the ability to overflow to your preferred or friendly Language Service Companies when needed.
IMS.Connect can be fully integrated with the IMS Interpreter Management System (scheduling platform). This integration allows for a streamlined workflow where all aspects of interpreting services, from scheduling to billing, are handled within a single interface. It reduces the need for external tools, which can often lead to fragmented workflows and inefficiencies. Users interact with a single interface, making it easier for staff to manage tasks without switching between different systems.
When an audio or video request for an interpreter is made, IMS.Connect immediately matches the request with available staff interpreters who have checked in, based on factors like language proficiency, availability, expertise, gender preference, etc. This ensures that the best available interpreter is assigned promptly.
In cases where an in-house interpreter is not available, IMS.Connect can automatically route the request to preferred or friendly Language Service Companies (LSCs) that the organization has onboarded. This fail-over system supports unlimited routing options, ensuring that a qualified interpreter is always available, even during peak times or in emergency situations.
Every interaction via IMS.Connect, whether it’s a phone call or video session, is logged in the IMS platform. This data includes details such as the caller’s ID, call duration, language, and the department or customer requesting the service. The collected data is essential for the IMS Analytical Dashboard to report on interpreter utilization, response times, overall service effectiveness and costs. These reports are critical for both operational improvements and compliance. The data is also used for automated invoicing, reducing manual errors. Payment processing is also simplified, ensuring that interpreters and Language Service Companies are compensated accurately and on time.
By prioritizing the use of in-house interpreters before resourcing from external Language Service Companies, IMS.Connect helps organizations maximize their internal resources. The strategic use of staff interpreters is significantly reducing operational costs associated with interpreting services.
All interpreting services—whether in-person (IP), telephonic (OPI), or video-based (VRI)—are managed within the same platform. This unification eliminates the need to juggle multiple platforms, reducing administrative overhead and improving service consistency.
IMS.Connect can be configured to automatically select LSCs based on specific criteria like language specialization, service reliability, and cost-effectiveness. This ensures that the best available service is provided at the lowest possible cost.
Automation of tasks such as matching interpreters to requests and routing to LSCs, are automated within IMS.Connect. This automation frees up administrative staff to focus on more strategic tasks. The integration of various functions into a single platform minimizes redundant data entry and reduces the risk of errors.
IMS.Connect is designed to scale with the needs of the organization. The platform can handle an increasing number of users, interpreters, and LSCs without sacrificing performance. The platform is built with robust security features to protect sensitive data, ensuring compliance with regulations and standards like HIPAA or SOC2.
IMS.Connect ensures that the LOTE (Language Other Than English) community has access to interpreters quickly and efficiently. Effective communication is a critical factor in different areas (health, justice, education, corporate), and by improving the availability and quality of interpreting services, IMS.Connect contributes to a better experience for all involved in the language industry.
Benefits Built In
IMS.Connect is a powerful call center fully integrated with the IMS Interpreter Management System platform. It allows organizations to seamlessly deliver interpreting services via telephony (OPI) and video (VRI), accommodating both on-demand and prescheduled requests.
On-demand
Seamless
integration
Optimized Staff Utilization
Unified Operations
Comprehensive Reporting
Beyond Communication
IMS.Connect is ready to transform the way your organization handles language and communication needs. By providing a reliable, efficient, and scalable solution, we help you ensure that everyone receives the service and care they deserve, without language barriers.
Contact us today
learn more about IMS Connect and how it can benefit your hospital. Our team is ready to assist you with any questions and provide a tailored solution that meets your needs.
