In the high-stakes world of Language Service Provider (LSP) and Healthcare, every minute, dollar, and data point matters. For hospital executives focused on patient outcomes and cost savings, and for LSP owners dedicated to optimizing resources, the difference between success and failure often comes down to one thing: Visibility.
Generic scheduling software offers simple reports, but the IMS Interpreter Management System provides something vastly superior: a comprehensive, customized Analytical Dashboard that transforms raw booking data into actionable business intelligence.
The Difference Between Reporting and True Analytics
Beware of imitations. Many systems offer “reporting,” but these are often static summaries that merely tell you what happened. The IMS Analytical Dashboard is designed to tell you why it happened and how to fix it.
IMS is considered the most comprehensive and easy-to-use analytical dashboard in the industry. While competitors rush to copy features, they cannot match the depth of insight and flexibility built into IMS’s DNA. The reporting capability of IMS is, simply put, unbeaten by any other solution. Don’t settle for basic data; govern your language services with the complete autonomy and flexibility that comes from the most powerful analytical tool on the market.
Data Governance That Transforms Hospital and LSP Operations
The IMS Analytical Dashboard consolidates all historical, current, and future booking data into one centralized location with powerful visual charts. Here are just a few of the critical, drill-down insights you gain:
- Optimization of Interpreter Resources
- In-House Interpreter Utilization: See how your in-house staff is truly being utilized, measuring their workload not just by booking count, but by minutes interpreting. This data is essential for measuring interpreter fatigue and maximizing internal resource allocation before outsourcing.
- Volume and Cost Analysis: Instantly see the booking volume by Language and the volume of each language. Immediately knowing this helps LSPs and hospital management determine the strategy to improve the quality of patient care and identify strategic areas for cost savings.
- Pinpoint Service Delivery and Cost Leakage
- Allocation KPIs (Key Performance Indicators): Define and track crucial allocation metrics to hold every provider accountable. The system determines:
- How long before a service is required was the booking request received?
- How long before the allocation was made?
- How long are agencies taking to locate an interpreter for your bookings?
- Geomap by Language: Use various filters to determine how interpreter services are being delivered, why, and where. Filtering by language helps management make strategic decisions on better ways to save costs, avoid travel time, and increase efficiencies.
- Complete Data Autonomy
Every piece of data is fully click-through and drill-down, meaning you can slice and dice the information in any way you need.
- Customization Included: The dashboard can be customized and tweaked to suit your needs at no extra cost.
- Flexible Exports: All data can be exported to a variety of outputs, including PDF, Excel, CSV, HTML, and Image.
- Real-Time Insight: All charts are connected to dynamic filters and update automatically based on your selections.
The IMS Analytical Dashboard provides Language Service Department managers with an unparalleled resource, offering the ability to drill down to ANY piece of the booking data and export reports at any time. This level of insight empowers you to not only measure performance but also to drive strategic change that directly improves patient care and dramatically reduces operational expenses.
Ready to see how IMS and IMS.Connect can transform your language access operations? Get in touch with us today.
