Better Communication.
Better Care.
IMS.Connect is a powerful call center fully integrated with the IMS Interpreter Management System platform. It allows hospitals to seamlessly deliver interpreting services via telephony (OPI) and video (VRI), accommodating both on-demand and prescheduled requests.
IMS.Connect enables Language Departments to optimize their in-house medical interpreting resources while having the ability to overflow to preferred Language Service Companies (LSCs) when services cannot be delivered in-house.
Prioritizes staff interpreters over LSC interpreters, optimizing resources and reducing costs.
Manages all interpreting modalities within a single system, eliminating inefficiencies associated with external platforms and portals.
Automatically redirects to predefined LSCs per language based on language, quality, service, reliability, and cost.
Integrates all functions within one system, minimizing administrative tasks.
Provides scalable technology that grows with your operations, supporting unlimited users, interpreters, and LSCs. IMS is HIPAA and SOC2 compliant.
Ensures timely and accurate communication, enhancing patient care for Language Other than English (LOTE) patients.
Facilitates detailed reporting for better decision-making and compliance.
Reduces overhead by centralizing interpreting services and leveraging existing staff resources.
Benefits Built In
Hospitals often encounter challenges such as interpreter shortages and scheduling delays, leading to increased external costs for language services. IMS.Connect is here to address these issues, enabling you to optimize your in-house interpreting resources while having the ability to overflow to the preferred LSC when needed.
Seamless
integration
On-demand
24x7x365
Comprehensive Reporting
IMS.Connect is fully integrated with the IMS Interpreter Management System (scheduling platform) for streamlined operations.
Automatically connects callers to checked-in staff interpreters via phone or video. Supports unlimited automatic fail-over routing to the preferred LSCs, always ensuring interpreter availability.
With the ability to integrate with your telephony system, IMS.Connect provides a single point of access to interpreters 24x7x365. An internal extension can be provided where staff can be instantly routed to both in-house and external interpreters, ensuring reliable and efficient language support based on availability.
All IMS.Connect call data is efficiently captured within IMS to ensure detailed reporting, seamless invoicing and payment processes.
See IMS.Connect in Action
Schedule a demo today to discover how IMS.Connect can transform your interpreting services, maximize staff utilization, and save on external costs!
Contact us today
learn more about IMS.Connect and how it can benefit your hospital. Our team is ready to assist you with any questions and provide a tailored solution that meets your needs.
