Your team.
Our technology.
IMS.Connect is a powerful call center fully integrated with the IMS Interpreter Management System platform. It allows Language Service Companies (LSCs) to seamlessly deliver interpreting services via telephony (OPI) and video (VRI), accommodating both on-demand and prescheduled requests.
IMS.Connect enables LSCs to optimize their in-house interpreting resources while having the ability to overflow to friendly LSCs when services cannot be delivered in-house.
Manages all interpreting modalities within a single system, eliminating inefficiencies associated with external platforms and portals.
Integrates all functions within one system, minimizing administrative tasks.
Provides scalable technology that grows with your operations, supporting unlimited users, interpreters, and customers. IMS.Connect is HIPAA and SOC2 compliant.
Ensures timely and accurate communication, providing the highest level of services.
Facilitates detailed reporting for better decision-making and compliance.
Reduces overhead by centralizing interpreting services and leveraging internal resources.
Key Features of IMS.Connect LSC
IMS.Connect LSC is agnostic, ensuring we leverage technology for LSCs to maximize their revenue without putting clients at risk by partnering with potential competitors.
Seamless
Integration
On-demand
24x7x365
Comprehensive Reporting
IMS.Connect is fully integrated with the IMS Interpreter Management System (scheduling platform) for streamlined operations.
Automatically connects callers to checked-in interpreters via phone or video. IMS.Connect supports automatic fail-over routing to friendly LSCs, always ensuring customer service.
With the ability to integrate with your telephony system, IMS.Connect provides a single point of access to interpreters 24x7x365. An internal extension can be provided where staff can be instantly routed to both in-house and external interpreters, ensuring reliable and efficient language support based on availability.
All IMS.Connect call data is efficiently captured within IMS to ensure detailed reporting, seamless invoicing and payment processes.
See IMS.Connect in Action
Schedule a demo today to discover how IMS.Connect can transform your interpreting services, maximize staff utilization, and save on external costs!
Contact us today
learn more about IMS.Connect and how it can benefit your hospital. Our team is ready to assist you with any questions and provide a tailored solution that meets your needs.
