Complexity to Clarity
Introducing IMS Pro, the LSP software that gives language service businesses a complete, scalable solution.
Every part of your LSP software working as one.
Scheduling & Workforce
- Match by skill, language, distance, cost and past performance in one ranked view.
- Credentials checked per booking. Hard blocks and soft warnings, your policy.
- Clashes, travel time and workload balance surfaced before you commit.
- Rates, contacts, preferences and history on every booking automatically.
On-demand Delivery
- Web page, mobile app, or dial a phone number. DID and SIP built in.
- Ring-all, least-talk-time and more. You configure how every queue answers.
- Add a 3rd party by ringing their mobile, or drop a URL to join the video session.
Freedom of Choice
Your overflow. Your rules. Your providers. Available for pre-scheduled and on-demand. Every step is tenant-configured: which queue, which provider, in what order, escalation wherever you want it.
Translation Project Management
- Workflow template
- Bilingual editing built in
- CAT integration
- Quoting to invoicing
- Your choice of AI-assisted translation
Billing & Interpreter Pay
A completed call writes its own invoice and interpreter payment before the handset is down. No rekeying between the call log, the booking and the invoice. The same record flows straight through to your QuickBooks®, Xero®, and Zoho®, plus others.
Interpreter Profile & Compliance Management
Comprehensive interpreter profiles capture languages, qualifications, certifications, and accreditation, giving coordinators everything they need in one place.
Training & Knowledge Base
In-app training articles give coordinators and administrators context-sensitive help. Help documents can be created according to each organization's operations.
Integrations & Accessibility
- SSO, MFA, OIDC
- HIPAA, SOC 2, FERPA
- Accessibility Conformance Report (ACR), VPAT® 2.5 WCAG edition
One module. Every translation project, start to finish.
Quoting to invoicing, automatically
Every workflow stage — TEP, review, certification — is countable the moment you define it. Quotes, margins and invoices fall out of the workflow instead of being rebuilt in a spreadsheet by whoever has time.
Certified work, done properly
ISO 17100 and NAATI-style workflows with mandatory human sign-off. Nothing certified goes out without a person confirming it against the source — the platform makes that structurally impossible to skip.
Your linguists, your CAT tools
Segment-by-segment bilingual editing built into the platform, with translation memory, termbase and QA through the CAT tools you already use — memoQ first, more on the way.
AI where it earns its keep
AI drafts the first pass on a stage so your linguists polish instead of starting from a blank page — priced per source word, shown before you commit, with formatting and right-to-left languages preserved.
We never compete with you.
We understand what your business needs to thrive in the complex world of language services. Our focus is building LSP software that drives your business — not competing with you for interpreter and translator services.
We don't run a network that competes with you.
IMS Pro is LSP software from a technology company, not a language service provider. We don't employ interpreters, we don't operate a network your overflow quietly feeds, and we don't bid on your clients' contracts. Your platform should be your unfair advantage — never your quiet competitor.
No competing agency ever sees your operation.
Your bookings, rates, client list and margins are yours alone — never visible to a network operator with its own agency business. When you send overflow to a partner LSP, that's a deal between the two of you. We connect the call; we don't see the business behind it.
- You keep the client relationship
- You choose every provider in the chain
- Your business is nobody else's business
As Mariko Hummel-Jibiki, Operations Lead, Interpreting New Zealand explains:
"IMS has improved administrative efficiency, coordination, and communication across our team. Interpreters now have direct access to bookings, calendars, and the mobile app, significantly reducing email and phone communication."
Ready to bring clarity to your business?
Book a demo and watch a call become a booking, an invoice and a margin, before the coffee goes cold.
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