IMS features outstanding booking management tools built for coordinators, easily used by interpreters, and valued by managers.

With IMS, booking requests are easily visible and manageable. View and manage interpreter availability with a drag and drop resource calendar and streamline bookings with a modality matrix that thinks for you.

IMS also makes it easy to combine booking requests, so you can save costs by combining similar jobs to the same interpreter or LSP. Whether your booking requests are for IP, OPI, VRI, internally resourced or externally, your IMS platform will provide the perfect interface to manage them all.

IMS becomes your centralised tool in efficiency. With our secure API technology, booking requests are automatically and securely transferred between IMS and your EMRs.

You not only have a booking system for in-house interpreters – but you can also seamlessly book and see updates of external interpreters from your selected providers without having to log into their portals. This means all bookings are managed and consolidated in one place. IMS provides an LSP-agnostic environment by using APIs to outsource jobs to your LSPs and external providers securely.

IMS lets you organise your booking data in any way that suits you. You can see all historical, current, and future reporting in one dashboard with visual charts in various formats. Reporting is not only easier; it’s powerful. With a drill-down capability, you can also analyse forecasts, trends, costs and export any data in just a few taps.

IMS helps you manage incoming invoices from suppliers to ensure that due diligence is conducted using instant invoice reconciliation – saving hundreds of hours reconciling every year.

You can charge back to various departments or clients as required based upon agreed rates. IMS calculates the amounts to pay interpreters based upon agreed rates.

Incorrect charges can easily be reviewed and amended by the service provider. IMS users have discovered not only cost savings, but also incorrect rates that have gone unnoticed for years. Another benefit is seeing your current spend with service providers at any given time.

IMS is a highly secure platform considering PHI and data usage. Role Based Access Control (RBAC) controls the level of access of different users when accessing IMS.

Ensuring interpreters are compliant can be critical for hospitals. IMS will notify you if an interpreter you select is compliant – that includes Working with Children, NAATI, CCHI, NBCMI or similar industry certification checks.

Other checks specific to your organisation, such as COVID vaccinations, can be added to ensure compliance is always up to date. You also can block interpreters from working with specific patients or clinics.

Save hours when trying to find an interpreter for a job. IMS allows you to broadcast groups of interpreters in the most efficient way to secure the right resource for a booking request using SMS, text, or link. Interpreters can automatically self-allocate – and help you faster.