Webinar: Health Equity in Language Services, Practical Steps, and Technology Know-How

It was an absolute honor to have such a knowledgeable panel of speakers participating in the webinar “Health Equity in Language Services, Practical Steps, and Technology Know-How”. Profound insights about how to build and promote language access infrastructure systemwide, how to create inclusivity, the importance of storytelling in the delivery of language services, and the initiatives to relieve interpreter trauma when working with marginalized communities. Huge thanks to our panelists Jacqueline Ortiz Debbie Lesser Ludmila Golovine, Jessica Weber, Katy Meyers for ASL interpreting, and MultiLingual Media for supporting IMS Interpreter Management System on this journey.

Topics Covered 

  1. How to build a language access infrastructure 
  2. How to promote the infrastructure to the marginalized 
  3. How to create inclusivity for the marginalized communities
  4. What part can technology and innovation play 
  5. Pointers to resources, guides, and tools
  6. What not to do!

Again, a huge thank you to our speakers. We have provided below some further information for your reference.


Emiliano Zucchi

Mila Golovine


If your organisation is in need of an Interpreter Management System (IMS), please get in touch so we can take you through the features or perform a demo.

Request a demo – info.ims.online/


Jessica Weber

National Senior Director | Consumer & Patient Experience,

Ascension Health


Jacqueline Ortiz

Vice President, Health Equity and Cultural Competence,  



Mila Golovine

President & Chief Executive Office,

 MasterWord Services 


Debbie Lesser

Director, Language Access Services, 

WellStar Health System


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